Fast, trackable delivery from our US facility
Orders are typically processed within 1 to 2 business days of being placed. During peak times such as major holidays or promotional events, processing may take up to 3 business days. Once your order is processed, you will receive a shipping confirmation email with your tracking number.
Once your order ships, you will receive an email with a tracking number and a link to track the package. If you have not received a tracking number within 3 business days of placing your order, please contact our support team.
If your tracking information shows the package was delivered but you have not received it, please check with neighbors and household members first, and look around your delivery location for an inconspicuous drop-off. If you cannot locate the package, contact us within 7 days of the delivery date and we will work with the carrier to open a claim.
If your order arrives damaged, please take photos of the damaged packaging and product, and email them to support@getretinaclear.com within 7 days of delivery. We will arrange a replacement or refund at no cost to you.
Please double-check your shipping address at checkout. Orders returned to us due to an incorrect address will be subject to a reshipping fee. If you notice an error immediately after ordering, contact us right away — we may be able to correct it before the order ships.
We ship to most countries worldwide. However, some countries restrict the import of dietary supplements. If your country does not permit the import of our product, we will not be able to fulfill your order and will issue a full refund.
Free shipping on 3-bottle and 6-bottle orders applies to standard shipping within the continental United States. International orders and orders to Alaska, Hawaii, or US territories may have additional shipping costs.
If you have questions about shipping, contact our customer service team: